FAQs

DO YOU SHIP ACROSS INDIA?

Yes. We currently ship across India, including major cities and towns. Delivery availability may vary for certain remote locations depending on the courier service.

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 1–3 business days after payment confirmation.

After dispatch, delivery usually takes approximately 3–7 business days, depending on your location and the shipping carrier.

Remote locations may require additional delivery time.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, we will provide tracking information or a tracking link, where available.

You can use the tracking details to follow the progress of your shipment.

DO YOU OFFER CASH ON DELIVERY (COD)?

COD availability depends on the product, delivery location, and courier/payment service availability.

If COD is available for your order, the option will be displayed during checkout.

If COD is not available, you can use one of the online payment methods offered at checkout.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location, product, order value, and payment service availability.

IS ONLINE PAYMENT SECURE?

Payments may be processed through secure third-party payment service providers.

Your payment information is handled according to the security practices and policies of the relevant payment provider.

ActionVerse does not intentionally store complete payment card details such as your full card number, CVV, or PIN on its own servers.

CAN I RETURN A PRODUCT?

Returns are accepted for eligible situations, including:

• Damaged products.
• Defective products.
• Incorrect products received.
• Eligible missing items or components.

Please contact us within 48 hours of delivery with your order number and clear photographs or videos of the product and packaging.

Please review our Shipping, Returns & Refund Policy for complete conditions.

WHAT IF I RECEIVE A DAMAGED PRODUCT?

Please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Order number.
• Clear photographs of the product.
• Photographs of the packaging.
• Photograph of the shipping label.
• Unboxing video, if available.

We will review the information and provide an appropriate resolution for eligible cases.

SHOULD I RECORD AN UNBOXING VIDEO?

We strongly recommend recording a continuous unboxing video when opening your package, especially for fragile or premium collectibles.

The video should ideally show the package before opening, the opening process, and the product and its contents.

This can help us verify damage, missing items, or other issues and may make the resolution process faster.

WHAT IF I RECEIVE THE WRONG PRODUCT?

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product and packaging.

After verification, we will provide an appropriate resolution according to our Shipping, Returns & Refund Policy.

WHAT IF SOMETHING IS MISSING FROM MY PACKAGE?

If a product, accessory, or component that should have been included with your order is missing, please contact us within 48 hours of delivery.

Please provide photographs of the package and its contents and an unboxing video, if available.

We will review the issue and assist with an appropriate resolution where the claim is verified.

CAN I CANCEL MY ORDER?

Please contact us as soon as possible if you wish to cancel your order.

Cancellation may be possible before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may apply.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please contact us as soon as possible if you need to change your shipping address.

We may be able to update the address if your order has not yet been processed or shipped.

Once the order has been handed over to the courier, an address change may depend on the courier's ability to accommodate the request.

WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED?

If delivery fails because of an incorrect or incomplete address, incorrect contact information, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if you request re-shipping of a returned order.

HOW LONG DOES A REFUND TAKE?

Once an eligible returned product has been received and inspected, an approved refund will generally be initiated within 5–7 business days.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

HOW ARE REFUNDS ISSUED?

Approved refunds are generally issued to the original payment method used for the order.

The time taken for the amount to reflect in your account depends on the relevant bank or payment provider.

DO YOU OFFER REPLACEMENTS?

For eligible damaged, defective, incorrect, or missing-item cases, we may offer a replacement where appropriate and subject to product availability.

If a replacement is not available, another appropriate resolution may be provided according to our Shipping, Returns & Refund Policy.

DO YOU SELL PRE-ORDER PRODUCTS?

Yes. Some collectibles may be available for pre-order.

The product page may display an estimated release, arrival, or dispatch timeframe.

Please note that manufacturer or supplier release dates may change, and actual availability may sometimes differ from the initial estimate.

CAN PRE-ORDER PRODUCTS BE CANCELLED?

Pre-order cancellation terms may vary depending on the product and order status.

If you wish to cancel a pre-order, please contact us as soon as possible.

Any specific cancellation terms displayed on the relevant product page will also apply.

ARE PRODUCT SIZES ACCURATE?

Product dimensions shown on our website are generally approximate measurements.

Small variations may occur depending on the manufacturer, product design, accessories, or measurement method.

If a product page specifies an approximate height, the actual measurement may vary slightly.

WILL THE PRODUCT LOOK EXACTLY LIKE THE WEBSITE IMAGE?

We aim to provide accurate product images and descriptions.

However, minor differences may occur because of:

• Manufacturing variations.
• Lighting and photography.
• Screen/display settings.
• Colour reproduction.
• Product batches.
• Changes made by the manufacturer.

Where applicable, product images may also be manufacturer-provided images or promotional renders.

WHAT IS INCLUDED WITH THE PRODUCT?

The contents included with each product can vary.

Please refer to the individual product description and specifications for details about included accessories, components, stands, bases, or other items.

If an item is shown only as a decorative prop or background element and is not mentioned in the product description, it should not be assumed to be included.

HOW ARE YOUR PRODUCTS PACKED?

We take reasonable care when preparing orders.

Depending on the product, we may use protective materials such as:

• Bubble wrap.
• Protective wrapping.
• Cardboard boxes.
• Additional cushioning.
• Other suitable protective packaging.

Our goal is to reduce the risk of damage during transportation.

WHAT IF THE OUTER BOX HAS A SMALL DENT OR MARK?

Minor dents, marks, or imperfections to an outer manufacturer or retail box may occur during transportation and do not necessarily mean that the collectible itself is damaged.

If the collectible itself has been damaged, is defective, or is significantly affected, please contact us within the applicable return period.

DO YOU OFFER DISCOUNTS?

Yes. ActionVerse may offer promotional discounts, coupon codes, or special offers from time to time.

Promotional offers may have specific:

• Validity periods.
• Product restrictions.
• Minimum order values.
• Usage limits.
• Other applicable conditions.

Please check the terms of the specific offer before using a discount code.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Unless specifically stated otherwise, promotional discount codes generally cannot be combined with other discount codes or offers.

The terms displayed with a particular promotion will determine whether multiple offers can be used together.

CAN I USE A DISCOUNT CODE AFTER PLACING MY ORDER?

Discount codes generally cannot be applied retrospectively to an order that has already been placed.

Please make sure your applicable discount code has been entered before completing checkout.

DO YOU SELL GENUINE PRODUCTS?

We aim to provide customers with accurately described products and information about the products we sell.

Product details, manufacturer information, and product specifications are provided on the relevant product page where available.

If you have a question about a particular product's manufacturer, edition, or authenticity, please contact us before placing your order.

CAN I BUY PRODUCTS AS A GIFT?

Yes. You can place an order using the recipient's shipping details.

Please ensure that the recipient's name, address, phone number, and other delivery information are accurate before completing the order.

CAN I CHANGE OR MODIFY MY ORDER?

Please contact us as soon as possible if you need to make changes to an order.

Changes may be possible only before the order has been processed or shipped.

Once the order has been dispatched, changes may no longer be possible.

WHAT IF MY ORDER IS DELAYED?

Delivery timelines are estimates and may occasionally be affected by courier delays, weather, public holidays, transportation issues, or other circumstances beyond our control.

If your order appears to be delayed, please contact us with your order number and tracking information, where available.

We will help you check the shipment status.

WHAT IF THE TRACKING INFORMATION HAS NOT UPDATED?

Courier tracking information may sometimes take time to update after dispatch.

If the tracking information has not changed for an extended period or appears unusual, please contact us with your order number.

We will review the available shipment information and assist where possible.

DO YOU DELIVER TO REMOTE LOCATIONS?

We ship across India, but delivery availability can vary by location and courier coverage.

If a particular location is not serviceable, the available delivery options at checkout may indicate this.

DO YOU CHARGE FOR SHIPPING?

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the delivery location, order, product, or shipping service.

IS THERE A MINIMUM ORDER VALUE?

Any applicable minimum order value will be displayed during checkout or as part of the relevant promotional offer.

Unless otherwise stated, products can be purchased according to the availability and purchasing conditions shown on the website.

CAN I ORDER MULTIPLE PRODUCTS TOGETHER?

Yes, you can generally add multiple available products to your cart and place them in a single order.

Depending on product availability, warehouse location, or shipping requirements, items from the same order may occasionally be dispatched separately.

DO YOU PROVIDE INVOICES?

Order and payment information is maintained for purchases made through ActionVerse.

If you require an invoice or have a question regarding your order documentation, please contact us with your order number.

IS MY PERSONAL INFORMATION SAFE?

We take reasonable measures to protect customer information.

Your personal information is handled according to our Privacy Policy.

We do not sell your personal information to third parties. Certain information may be shared with trusted service providers, such as payment gateways and shipping partners, where necessary to provide our services.

HOW CAN I CONTACT ACTIONVERSE?

We're happy to help with questions about products, orders, payments, shipping, returns, or refunds.

ActionVerse

Email: rahul@actionverse.in

Website: ActionVerse.in

For an existing order, please include your order number so that we can assist you more efficiently.

WHERE CAN I READ YOUR OTHER POLICIES?

You can find our website policies here:

• Privacy Policy — How we collect, use, and protect customer information.
• Shipping, Returns & Refund Policy — Shipping, damaged products, returns, replacements, and refunds.
• Terms & Conditions — Terms governing website usage and purchases.