SHIPPING, RETURNS & REFUND POLICY

SHIPPING

We currently offer shipping across India.

• Orders are generally processed within 1–3 business days after payment confirmation.
• Delivery usually takes 3–7 business days after dispatch, depending on your location and the shipping carrier.
• Delivery to certain remote locations may take additional time.
• Once your order is shipped, we will provide tracking information or a tracking link whenever available.
• Delivery timelines are estimates and may be affected by weekends, public holidays, weather conditions, courier delays, operational issues, or other circumstances beyond our control.
• Please ensure that your name, phone number, email address, and shipping address are correct before placing your order.
• If an order is returned to us because of an incorrect or incomplete address, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply for re-shipping.

ORDER PROCESSING

Once an order is successfully placed and payment is confirmed:

• Your order will be reviewed and prepared for dispatch.
• We carefully pack collectibles to reduce the risk of damage during transportation.
• Orders are normally dispatched within 1–3 business days.
• During sales, holidays, product launches, or periods of high order volume, processing may take slightly longer.

If there is an unexpected delay with your order, we will try to keep you informed.

PACKAGING

We take reasonable care when packing collectible products for shipment.

Depending on the product, packaging may include protective materials such as bubble wrap, protective wrapping, cardboard boxes, or other suitable packaging materials.

Minor marks, dents, or imperfections on an outer manufacturer/product box may not necessarily qualify as product damage, particularly where the collectible itself remains undamaged.

However, if the collectible itself is damaged, defective, or you receive an incorrect product, please contact us according to the return procedure below.

RETURNS & REPLACEMENTS

We accept returns or replacements for eligible orders in the following situations:

• The product arrives damaged.
• The product is defective.
• You receive an incorrect product.
• A significant part or accessory that was supposed to be included with the product is missing.

To request a return or replacement:

1. Contact us within 48 hours of delivery.
2. Provide your order number and a description of the issue.
3. Share clear photographs of the product and packaging.
4. Where possible, provide a continuous unboxing video showing the package from the time it is opened.

Our team will review the information provided and determine the appropriate resolution.

Depending on the situation and product availability, we may offer a replacement, repair, or refund.

IMPORTANT: UNBOXING VIDEO

For collectible figures and other fragile products, we strongly recommend recording a continuous unboxing video when opening your package.

The video should ideally show:

• The unopened package.
• The condition of the outer packaging.
• The opening of the package.
• The product and its contents.

An unboxing video helps us verify any damage, missing parts, or other issues and can make the resolution process faster.

Failure to provide an unboxing video does not automatically mean that a claim will be rejected, but additional photographs, videos, or information may be requested to assess the issue.

RETURN CONDITIONS

For an approved return:

• The product should be returned with its original packaging, accessories, manuals, and other included items, where applicable.
• The product should not have been intentionally modified, altered, or damaged after delivery.
• Please do not discard the product or packaging before your return request has been reviewed.
• Returns must be sent using the return instructions provided by ActionVerse.
• We may inspect the returned product before approving a replacement or refund.

RETURN SHIPPING

For eligible cases where the product was:

• Damaged during delivery,
• Defective, or
• Incorrectly shipped by ActionVerse,

we will arrange or reimburse the applicable return shipping according to the return instructions provided by us.

For issues that are not covered under this policy, return shipping may be the customer's responsibility.

Please do not send a product back without contacting us first.

NON-RETURNABLE SITUATIONS

A return or refund may not be available in situations including:

• The return request is made after the applicable reporting period.
• The product has been used, modified, or damaged after delivery.
• Damage resulted from improper handling, installation, storage, or use.
• The product has been altered or repaired without our authorization.
• Original packaging, accessories, or other important components have been discarded or are missing, where they are required to process the return.
• The issue is purely a change of mind or personal preference, unless otherwise agreed by ActionVerse.
• The product does not have a manufacturing defect or damage that can reasonably be attributed to delivery or fulfillment.

REFUNDS

Once an approved returned product is received and inspected:

• We will determine whether the product qualifies for a refund.
• Approved refunds will generally be initiated within 5–7 business days after the returned product has been received and inspected.
• Refunds will normally be issued to the original payment method.
• The time taken for the refunded amount to appear in your bank account or payment account may vary depending on your bank or payment provider.
• If a replacement has been agreed upon instead of a refund, the replacement will be dispatched according to product availability.

SHIPPING CHARGES & REFUNDS

Original shipping charges are generally non-refundable.

However, where the return is due to an error on our part, such as:

• Sending an incorrect product,
• Sending an eligible defective product, or
• An eligible product arriving damaged,

the applicable shipping charges may be refunded or covered by ActionVerse.

PRODUCT DAMAGE DURING DELIVERY

If your product appears damaged when delivered:

• Please take photographs of the package before opening it, if possible.
• Record the unboxing process.
• Contact us within 48 hours of delivery.
• Do not throw away the packaging until the issue has been resolved.

We may request additional photographs or videos to assess the damage and coordinate with the shipping partner where necessary.

MISSING ITEMS

If any product, accessory, or component that should have been included in your order is missing, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Photographs of the package and its contents.
• An unboxing video, if available.

We will review the issue and provide an appropriate resolution where the claim is verified.

WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange for the incorrect product to be returned and provide the correct product, subject to availability, or offer an appropriate refund.

ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible after placing the order.

• Cancellation requests can be considered only before the order has been dispatched.
• Once an order has been shipped, cancellation may no longer be possible.
• If the order has already been shipped, the applicable return process may need to be followed.

For pre-order products, cancellation terms may vary depending on the product and order status and will be communicated where applicable.

PRE-ORDERS

Some products on ActionVerse may be offered on a pre-order basis.

For pre-orders:

• The estimated release or dispatch date will be communicated on the relevant product page whenever available.
• Release dates provided by manufacturers or suppliers may change.
• Pre-order products may take longer to dispatch than regularly stocked products.
• If there is a significant change to the expected availability of a pre-order, we will make reasonable efforts to inform affected customers.

DELIVERY DELAYS

ActionVerse is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier or logistics delays.
• Severe weather.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• Government restrictions.
• Incorrect or incomplete delivery information provided by the customer.
• Other circumstances beyond our reasonable control.

We will, however, make reasonable efforts to assist you in tracking and resolving delivery issues.

ADDRESS CHANGES

Please contact us as soon as possible if you need to change your delivery address.

An address change may not be possible once an order has been processed or shipped.

If the courier has already received the package, any address change will depend on the courier's ability to accommodate the request.

CONTACT US

For questions regarding shipping, returns, replacements, cancellations, or refunds, please contact us:

ActionVerse

Email: rahul@actionverse.in

Website: ActionVerse.in

Please include your order number in your email whenever possible so that we can assist you more quickly.