ACTIONVERSE POLICY

TERMS & CONDITIONS


GENERAL

  • ActionVerse operates an online store offering collectible figures, statues, toys, and related products.
  • All products displayed on our website are subject to availability.
  • Product availability, pricing, specifications, descriptions, images, and other information may change from time to time.
  • We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
  • We reserve the right to correct errors, update information, or modify product details when necessary.
  • We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, stock discrepancies, technical errors, or circumstances that prevent us from fulfilling an order.
  • If a paid order is cancelled by ActionVerse, the applicable amount will generally be refunded to the original payment method.

ELIGIBILITY TO USE THE WEBSITE

By using our website, you confirm that:

  • You have the legal capacity to enter into a purchase transaction under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website to conduct fraudulent, unauthorized, or abusive activities.

If you are purchasing a product on behalf of another person, you are responsible for ensuring that the information provided for the order is accurate.

PRODUCTS & PRODUCT INFORMATION

We aim to provide accurate and useful information about every product listed on ActionVerse.

Product information may include:

  • Product name.
  • Product description.
  • Product dimensions.
  • Approximate height or size.
  • Product images.
  • Available variants.
  • Price.
  • Availability.
  • Manufacturer or product details where applicable.

For collectible figures and statues, minor variations may occur between the product shown in photographs and the actual product.

Variations may include:

  • Colour or paint finish.
  • Sculpt details.
  • Packaging.
  • Accessories.
  • Manufacturer markings.
  • Minor dimensional differences.
  • Positioning or appearance of movable components.

Where a product's size is described as approximate, the actual measurement may vary slightly.

Manufacturer specifications, packaging, accessories, or product details may also change without prior notice.

PRODUCT IMAGES

Product images are provided to help customers understand the appearance of the product.

Depending on the product, images may be:

  • Actual product photographs.
  • Manufacturer-provided images.
  • Product renders.
  • Promotional images.
  • Images showing the product from different angles.

Colours may appear slightly different depending on your monitor, phone, display settings, lighting, or photography conditions.

Where an image contains additional decorative items, backgrounds, props, or accessories, only the items specifically described as included with the product are part of the purchase.

PRICING

  • Prices displayed on ActionVerse are subject to change without prior notice.
  • The price applicable to an order is generally the price displayed at the time the order is successfully placed.
  • Applicable taxes, shipping charges, discounts, and other charges will be displayed during the purchasing process where applicable.
  • Promotional pricing may be available for a limited period.
  • We reserve the right to correct pricing errors or technical errors.
  • If an obvious pricing error results in an order being placed at an incorrect price, we may contact the customer to clarify the situation or cancel the order and provide an applicable refund.

PAYMENTS

Payments may be processed through third-party payment gateways or payment service providers.

  • You must provide accurate payment and billing information.
  • Payment must be successfully authorized before an order can be processed.
  • ActionVerse does not intentionally store complete payment card details such as your full card number, CVV, or PIN on its own servers.
  • Payment information is handled by the relevant payment service provider according to its security practices and policies.
  • If a payment is unsuccessful, the order may not be processed until successful payment confirmation is received.

ORDERS

When you place an order with ActionVerse:

  • You are responsible for providing accurate name, phone number, email address, billing details, and shipping address.
  • You are responsible for reviewing your order details before completing the purchase.
  • An order confirmation confirms that we have received your order request.
  • An order may still be subject to verification, stock availability, payment confirmation, or other processing requirements.
  • We may contact you if additional information is required to process your order.
  • We reserve the right to cancel or refuse an order in exceptional circumstances.

If we cancel a paid order, the applicable amount will generally be refunded to the original payment method.

ORDER CANCELLATION

If you wish to cancel an order, contact us as soon as possible.

  • Cancellation requests may be considered before the order is dispatched.
  • Once an order has been dispatched, cancellation may no longer be possible.
  • If the order has already been shipped, the applicable return process may apply instead.
  • Cancellation of pre-order products may be subject to product-specific conditions.

For complete information, please refer to our Shipping, Returns & Refund Policy.

SHIPPING & DELIVERY

ActionVerse currently ships across India.

  • Orders are generally processed within 1–3 business days after payment confirmation.
  • Delivery usually takes 3–7 business days after dispatch, depending on the destination and courier.
  • Remote locations may require additional delivery time.
  • Tracking information will generally be provided once an order has been shipped, where available.
  • Delivery timelines are estimates and are not guaranteed unless specifically stated otherwise.
  • Delays may occur due to courier operations, public holidays, weather, transportation disruptions, incorrect address information, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

For complete shipping information, please refer to our Shipping, Returns & Refund Policy.

DELIVERY ATTEMPTS & INCORRECT ADDRESSES

Customers are responsible for ensuring that someone is available to receive the package where required.

If an order cannot be delivered because of:

  • An incorrect or incomplete address.
  • Incorrect contact information.
  • Recipient unavailability.
  • Refusal to accept delivery.
  • Multiple failed delivery attempts.

the package may be returned to ActionVerse or the applicable courier facility.

Additional shipping charges may apply if the customer requests re-shipping of a returned order.

PACKAGING

We take reasonable care when preparing and packaging orders.

Depending on the product, protective materials may include bubble wrap, protective wrapping, cardboard boxes, or other suitable packaging materials.

Minor marks, dents, or imperfections to an outer manufacturer box or retail packaging may not necessarily constitute damage to the collectible itself.

If the collectible itself is damaged, defective, or incorrect, the customer should contact us according to our Shipping, Returns & Refund Policy.

RETURNS

Returns are handled according to our Shipping, Returns & Refund Policy.

Eligible return situations may include:

  • Product damaged during delivery.
  • Defective product.
  • Incorrect product received.
  • Missing product components where applicable.

Customers should contact us within the applicable period and provide the requested information, photographs, videos, and other evidence necessary to evaluate the issue.

A return should not be sent without contacting ActionVerse and receiving return instructions.

UNBOXING VIDEO

For collectible figures and other fragile products, we strongly recommend recording a continuous unboxing video.

The video should ideally show:

  1. The unopened package.
  2. The condition of the outer packaging.
  3. The package being opened.
  4. The product and included contents.

An unboxing video can help establish the condition of the product when it was received and may assist us in resolving damage or missing-item claims.

If additional evidence is required, ActionVerse may request photographs, videos, or other relevant information.

REFUNDS

Refunds are handled according to our Shipping, Returns & Refund Policy.

Where a refund is approved:

  • It will generally be issued to the original payment method.
  • Refund processing will generally begin within 5–7 business days after an eligible returned product has been received and inspected.
  • The time required for the refund to appear in the customer's account may vary depending on the bank or payment provider.
  • Applicable shipping charges will be handled according to our Shipping, Returns & Refund Policy.

PRE-ORDERS

Certain products may be offered on a pre-order basis.

For pre-order products:

  • The product page may display an estimated release, arrival, or dispatch timeframe.
  • Manufacturer or supplier release dates may change.
  • Pre-order products may take longer to dispatch than products currently in stock.
  • Delays in manufacturer or supplier availability may affect the estimated dispatch date.
  • Where there is a significant change to the expected availability, we will make reasonable efforts to communicate the change to affected customers.
  • Pre-order cancellation or refund conditions may vary depending on the product and order status.

Any specific conditions displayed on the relevant product page will also apply.

PROMOTIONS & DISCOUNT CODES

ActionVerse may provide promotional offers, coupons, discount codes, or special pricing from time to time.

Unless otherwise stated:

  • Promotional offers are valid only for the specified period.
  • A discount code may have product, customer, order-value, or usage restrictions.
  • Discount codes cannot necessarily be combined with other promotions.
  • Discount codes cannot be exchanged for cash.
  • Promotional discounts cannot normally be applied retrospectively to completed orders.
  • We reserve the right to modify, suspend, or withdraw a promotion where necessary.

Specific terms displayed with an individual promotion will apply to that promotion.

GIFT CARDS, VOUCHERS & STORE CREDITS

Where ActionVerse offers gift cards, vouchers, or store credits:

  • They may be subject to their own validity period and terms.
  • They cannot be exchanged for cash unless required by applicable law.
  • Lost or unauthorized voucher codes may not be replaceable.
  • Store credits may be subject to restrictions communicated at the time of issuance.

Specific terms provided with the relevant gift card, voucher, or store credit will apply.

USER ACCOUNTS

If you create an account on ActionVerse:

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for activities carried out through your account.
  • You should notify us if you believe your account has been accessed without authorization.
  • You should provide accurate and up-to-date information.

We reserve the right to restrict or suspend accounts involved in fraudulent, abusive, or unauthorized activity.

PROHIBITED USE

You agree not to use the ActionVerse website to:

  • Commit or facilitate fraud.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Introduce malicious software or harmful code.
  • Scrape or systematically copy website content without permission.
  • Misuse promotional offers or discount codes.
  • Submit false or misleading information.
  • Conduct activities that violate applicable laws.
  • Attempt to disrupt the experience or security of other customers.

We may take appropriate action where we reasonably believe the website or its services are being misused.

INTELLECTUAL PROPERTY

Unless otherwise stated, content created or provided by ActionVerse on the website may include:

  • ActionVerse logos and branding.
  • Website design and graphics.
  • Original photographs.
  • Product descriptions created by ActionVerse.
  • Marketing materials.
  • Written content.
  • Videos and other media.

Such content is owned by ActionVerse or used with appropriate permission.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit ActionVerse-owned content without prior written permission.

Third-party trademarks, character names, logos, brands, and other intellectual property remain the property of their respective owners.

CUSTOMER REVIEWS & USER CONTENT

If you voluntarily submit a review, photograph, video, comment, or other content to ActionVerse:

  • You should ensure that you have the necessary rights to submit that content.
  • The content should not violate another person's privacy or intellectual property rights.
  • The content should not contain unlawful, abusive, fraudulent, or misleading material.

By submitting content for publication, you grant ActionVerse permission to use, display, reproduce, and publish that content for purposes related to operating and promoting our business, subject to applicable law.

We may remove or decline to publish content that violates our policies or applicable law.

THIRD-PARTY SERVICES

ActionVerse may use third-party services to operate the website and fulfill orders, including:

  • Payment gateways.
  • Shipping and logistics providers.
  • Website hosting providers.
  • Analytics services.
  • Marketing or communication services.
  • Other technology providers.

These third parties may have their own terms and privacy policies.

Your use of third-party services may therefore also be subject to the terms applicable to those services.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

ActionVerse does not control third-party websites and is not responsible for their content, availability, privacy practices, or terms.

Customers should review the relevant third-party policies before using those services.

WEBSITE AVAILABILITY

We make reasonable efforts to keep the ActionVerse website available and functioning properly.

However, we do not guarantee that:

  • The website will always be available.
  • The website will always be uninterrupted.
  • The website will always be free from technical errors.
  • All information will always be completely accurate or current.
  • All website features will always be available.

The website may occasionally be unavailable because of maintenance, updates, technical issues, hosting problems, security measures, or circumstances beyond our reasonable control.

SECURITY

We take reasonable measures to protect our website and customer information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions when using online services, including protecting their account credentials and avoiding sharing passwords or payment information with others.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ActionVerse will not be liable for indirect, incidental, special, or consequential losses arising from or relating to the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any liability or consumer right that cannot legally be excluded, restricted, or limited under applicable law.

EVENTS BEYOND OUR CONTROL

ActionVerse will not be responsible for delays or inability to perform its obligations where such circumstances result from events beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.
  • Severe weather.
  • Government actions or restrictions.
  • Transportation disruptions.
  • Courier or logistics failures.
  • Public emergencies.
  • Technical infrastructure failures.
  • Strikes or disruptions affecting service providers.
  • Other events outside our reasonable control.

We will make reasonable efforts to resume affected services when circumstances permit.

FRAUDULENT OR UNAUTHORIZED ACTIVITIES

We may investigate orders or activities that we reasonably believe involve:

  • Fraudulent payments.
  • Unauthorized transactions.
  • False information.
  • Misuse of discount codes.
  • Abuse of return or refund procedures.
  • Unauthorized access.
  • Attempts to manipulate website systems.
  • Other activities that may harm ActionVerse, its customers, or its service providers.

Where appropriate, we may cancel orders, restrict accounts, or take other lawful measures.

PRIVACY

Your use of the ActionVerse website is also governed by our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect.
  • How we use information.
  • How information may be shared with service providers.
  • How we protect customer information.
  • Your applicable privacy rights.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

SHIPPING, RETURNS & REFUND POLICY

Our Shipping, Returns & Refund Policy forms an important part of the terms applicable to purchases made through ActionVerse.

Customers should review that policy before placing an order.

Where there is a conflict between these Terms & Conditions and a specific provision of the Shipping, Returns & Refund Policy relating specifically to returns, refunds, or shipping, the applicable specific policy will govern that matter to the extent permitted by law.

CHANGES TO THESE TERMS

ActionVerse may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes to our services.
  • Changes to our website.
  • Changes to our business practices.
  • Changes to applicable legal or regulatory requirements.

The updated version will be published on this page.

Your continued use of the website after updated terms are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary where legally permitted, and the remaining provisions will continue to apply.

GOVERNING LAW

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the use of the ActionVerse website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law and any rights available to consumers under applicable law.

CONTACT US

If you have questions about these Terms & Conditions, your order, or our services, please contact us:

ActionVerse

Email: rahul@actionverse.in

Website: ActionVerse.in

When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.

ACCEPTANCE OF TERMS

By accessing the ActionVerse website, creating an account, or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, to the extent permitted by applicable law.

These Terms & Conditions should be read together with:

  • Privacy Policy
  • Shipping, Returns & Refund Policy
  • Any product-specific terms displayed on the relevant product page
  • Any applicable promotional terms

Last Updated: 25 September 2026

ActionVerse — Collectibles You Love. Delivered With Care.